Welcome to Camden Florist. We are delighted to offer you a dependable and convenient online flower delivery service in Camden and the surrounding areas. Before placing an order on our website, please thoroughly review these Terms & Conditions (“Terms”). By accessing and using Camden Florist’s online flower delivery service, you agree to comply with these Terms, which serve to protect your rights and inform you of our processes, obligations, and limitations. If you have any questions about any part of these Terms, feel free to contact us for clarification prior to placing your order.
These Terms & Conditions govern all online purchases and interactions relating to orders, deliveries, payments, cancellations, and liabilities made via Camden Florist’s website. They are applicable to all customers purchasing flowers for delivery in Camden and its neighbouring areas, irrespective of the order value or type of floral product chosen. By placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms.
1. Account Creation: You may browse our website and select floral products for delivery in Camden and surrounding areas without creating an account. However, creating an account can offer a smoother checkout experience and order tracking capability.
2. Product Selection: Our online shop displays a range of flower arrangements, bouquets, and gifts. Each product listing provides details regarding the flowers, sizes, vase inclusion (if applicable), and current availability. Photographic representations may differ slightly from delivered arrangements due to natural variations and seasonal availability.
3. Placing Your Order: To place an order, simply add the desired items to your basket and proceed to checkout. During the checkout process, you will be prompted to provide delivery information, your preferred delivery date, and any personal message to include with your flowers.
4. Order Confirmation: Once an order is submitted, you will receive an order acknowledgement via the website and/or a confirmation message. This acknowledgement confirms receipt of your order but does not constitute acceptance. Acceptance of your order and completion of the contract will occur when we dispatch your flowers or confirm the order for collection.
5. Substitution Policy: On occasions where particular flowers or items are unavailable due to seasonal or supply issues, we reserve the right to substitute items of equal or greater value, maintaining the style and quality of your chosen arrangement. We will contact you when significant substitutions are necessary for your order.
1. Accepted Payment Methods: We accept a variety of payment methods, including major credit and debit cards, and recognised secure online payment solutions. Your payment information is processed in compliance with relevant financial security protocols.
2. Pricing: All prices are indicated in Pounds Sterling (GBP) and include VAT unless otherwise specified. Delivery charges, where applicable, are clearly shown prior to checkout. Prices are subject to change at our discretion, but once an order is placed, the price will not be altered retroactively.
3. Payment Authorisation: Full payment is due upon submitting your order. Orders will only be processed after full payment has been successfully received and authorised. Camden Florist is not responsible for any delays or cancellations arising from unauthorised or failed payment transactions.
1. Delivery Locations: We provide flower delivery throughout Camden and may also deliver to nearby locations depending on distance and availability. Please confirm that your requested delivery address is within our service area before placing an order.
2. Delivery Dates and Times: While we strive to fulfil all deliveries on your chosen date and, where possible, at your indicated time, deliveries are subject to availability. We cannot guarantee exact delivery times, especially during peak periods (e.g., Valentine’s Day, Mother’s Day). For time-specific requests, please specify during ordering and we will do our utmost to accommodate.
3. Delivery Instructions and Access: It is your responsibility to provide accurate delivery information. If no one is available to receive the delivery, our drivers will follow your delivery instructions (e.g., safe place, with a neighbour). If delivery cannot be completed, we will attempt to contact you to rearrange or agree an alternative. Re-delivery may incur additional charges.
1. Cancellations by Customer: You have the right to cancel or amend your flower order prior to dispatch, provided that sufficient notice is given. To avoid disappointment, we recommend requesting cancellations or changes as soon as possible. Cancellations cannot be accepted once the flowers have been prepared, dispatched, or delivered.
2. Refunds: Approved cancellations will be refunded using the original payment method, usually within 5-7 working days. If a product was delivered identically as ordered but failed to meet reasonable quality expectations, please contact us within 24 hours of delivery to discuss a remedy. Each complaint will be reviewed individually in line with consumer protection regulations.
3. Camden Florist’s Right to Cancel: We reserve the right to decline or cancel your order at any point prior to delivery due to circumstances beyond our control, such as supply chain issues, payment problems, or a breach of these Terms. Any amounts already paid will be refunded in full. Where possible, we will notify you promptly regarding such cancellation and the reasons.
Flowers and floral arrangements are perishable goods and are generally not subject to return, except in cases of proven defect or quality concerns. Please inspect your flowers upon receipt. If you believe they are unsuitable or damaged, contact us within 24 hours with supporting details. At our discretion, we may offer a replacement, partial refund, or full refund, depending on the specific circumstances and the evidence provided. Our team is committed to ensuring that all our Camden flower delivery customers are delighted with their arrangements.
When ordering with Camden Florist, you agree to:
Failure to fulfil the above requirements may affect our ability to successively fulfil your flower delivery order.
Camden Florist’s liability to you is limited as follows:
This clause does not restrict your statutory rights as a consumer under UK law.
All content on the Camden Florist website, including photographs, logos, and written material, is owned by Camden Florist or its licensors and protected by applicable UK intellectual property laws. No part of this content may be reproduced, distributed, or copied without our express written consent.
We respect your privacy. When you order from Camden Florist, your personal information is collected, stored, and used in compliance with applicable data protection regulations. Details regarding how we handle your data can be found in our Privacy Policy. We do not share your personal details with third parties for marketing purposes without your consent.
These Terms & Conditions and your use of the Camden Florist website will be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms, including online flower delivery services provided in Camden and the surrounding areas, are subject to the non-exclusive jurisdiction of the English courts.
Should you wish to discuss an order, make a complaint, or query any part of these Terms, please use our website’s contact form or the details provided on the site. We are dedicated to resolving issues efficiently and fairly. For complaints about delivered flowers, please contact us within 24 hours of delivery to ensure we can investigate and resolve your concerns effectively.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website. You are responsible for reviewing these Terms regularly to remain informed of updates. Continued use of our services will constitute acceptance of the revised Terms.
These Terms & Conditions are intended for the benefit and protection of all our customers ordering online flower delivery in Camden and the surrounding areas. They explain your rights, our obligations, and the standards to which we are committed. By placing an order online, you confirm acceptance of these Terms. Thank you for choosing Camden Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
